Dec 162011

Top tips on how to help the customer to make a purchase

The chances are that over 90% of the people who come into your store are looking to buy something so why not help them? Yes, the occasional visitor will just be sheltering from the rain or waiting for a bus to arrive but the majority will have a reason – however small – to be looking around your store.

Helping the customer to buy in the first place is the key hurdle to get over and the best way to do this is through the use of scripts for your sales team.  How many times have you been in a shop and the salesperson has come up to you and said “Can I help you?” and you’ve automatically replied “No thanks, I’m just looking”.  Even if you are looking for something that tends to be the automatic response to the closed question. End of conversation; opportunity to help them buy lost. Continue reading »

Dec 142011

The DISC profile is your friend in a sales situation

In the 1920s an American psychologist developed a way of looking at the human character that can still be used today by sales people aiming to boost their conversion rate.  The system is called DISC profiling, which stands for Dominance, Influence, Steadiness and Compliance.  Understanding where your prospect sits within the DISC profile can make a huge difference to you being able to ‘connect’ with their way of thinking and, as a result, make the sale. Continue reading »